It is important to understand that the “Whatsapp conversations” needs to be initiated by your client.
The clients needs to send a Whatsapp message to the central number, which is +27 64 4444 350 (more to follow). This number is shared by various businesses (own dedicated numbers cost much more and takes much longer to set up - contact us if you want one).
Because it is a shared number, we first need to give you tools so that you can link your customers to you. These tools are threefold:
You get a unique keyword that people must put in their WhatsApp message to link him or her to you, or
You upload the numbers that will be sending Whatsapp messages to you
(once a client is linked to you he does not have to use the keyword ever again)
The WhatsApp Chatbot
The WhatsApp Chatbot works like this:
There is a First Auto Response Message that people will receive when they message you for the first time. This First message can contain instructions that will explain the further menu options to people.
You set up two fields, a Message In (Trigger) and a Response.
The word or phrase you choose as Message In will trigger the Response to be sent out to the person (who sent in the Message In).
So, your first response to a customer will contain instructions that contain the trigger words (Message In) for example:
|Message In (Trigger)
|Welcome to ABC, reply with 1 to see our Pricelist, reply with 2 to see Specials, reply with WWW to get our web address
|Apples $3, Oranges $4 . Reply with Main Menu to see the options
|We have Strawberries on special for $5 . Reply with Main Menu to see the options
|Our web address is www.fruitonlinenow.com . Reply with Main Menu to see the options.
Here you can view the WhatsApp messages that are sent it.
The numbers are shown on the left and if you click on it the messages are shown on the right. There is an i next to the number (or name) which allows you to capture information (details and “tags” of the sender).
REPORTING - Show Locations
Your customers can send Location Pins, photos and messages to the WhatsApp number.
WhatsKonnekt will plot the Location Pins, photos and two messages onto a Google Map.
Manage Approved Numbers is where you can add cell phone numbers that are then automatically linked to the central number without them having to send in any messages.
Manage User Access allows you to set who can Reply (chat) and who can add Users
Setting is a few basic settings
Add to your website gives you code that you can use to add a WhatsApp button to your website
Integration Settings gives the WhatsApp API settings for sending and receiving messages from your systems
Templated Messages are explained below
Templated Messages - explanation
WhatsApp requires a customer message you (the WhatsKonnekt subscriber) first. After first contact you can chat without any limitations with your customer for a period of 24 hours.
After 24 hours you are only allowed to send “Templated messages”. Templated Messages are pre formatted messages with fixed parameters.
Soon you will be able to choose from various standard templated messages. Templated messages carries a charge that is levied by WhatsApp/Facebook.